Terms & Conditions

1. PRODUCT CARE 
2. CUSHION INSERTS

3. TERMS AND CONDITIONS
4. REFUNDS/RETURNS/EXCHANGES
5. SHIPPING

PRODUCT CARE:
Please take care to follow the below words of advise in relation to caring for your Hook&Eye products: 

Cushion Covers: Preferably only spot clean with a damp sponge if necessary, but if you do need to wash the cushion cover, make sure you do it by hand in luke-warm water with a mild detergent. Rinse and remove excess water from the cover by pressing it between a towel(s). Hang in shade to dry. The trim will fluff back up once it is fully dry. Do not machine-wash or tumble dry, especially if your cushion cover has a pom-pom, tassel or fringe trim as these will get damaged. The cushion will be treasured long into the future if you follow this advise.

Cushion Inserts: PET Insert - To ensure the lifespan of the fibres we recommend that they be hand washed and line dried. Feather Fill Inserts - As with all feather filled products - Dry-Clean only. If you are having trouble deciding between Feather Fill (our favourite) and PET fill (our second favourite) then consider this…Where is the cushion going to spend most of it's time? If the answer is on a couch surrounded by other cushions and kids/pets/lots of wear and tear, then we recommend the PET fill. Its a denser, weightier and waaaay better quality version of the poly-fill inserts, but it will keep its shape longer and won't 'pancake' like the poly-fill will. We have road-tested them and noticed they stand up much better to a family flogging than the feather fill. BUT….if the cushion is going on a bed or a beautiful couch that does not get trashed like ours, then go the feather fill. They just look and feel so beautiful and can be 'propped' into position an stay that way much easier. FYI - in our house we have feather fill on the beds and 'adult' areas and PET inserts on the family room couches. Contact us for any further info if you are still not sure.

Clutch Bags: See cushion care if the clutch bag is fabric on both sides. If you have purchased one of our beautiful hand-made soft-leather clutches, then nice-one, but do take note…you can appreciate that these need to be taken care of in order to last a long time and still look good. That means don't take it out to a trashy bar and leave it lying around, as spilt drinks & food will stain it well. Same goes if you take it out to a classy bar and get trashy. Just show it some love as it is hand-made and don't yank the zip too hard or you will get the lining caught up in it and/or break the zip-pull, which was pain-stakingly made by me! The zip is a very good quality as with all our fabrics, prints and trims, but it is also a little stiff at first, so gently slide it back and forth a few times and it will be fine.

Throw Rug Care: Hand-wash in cool water with a mild detergent, gently wring out excess water or better still fold it a little and gently roll in a twel(s) and then hang in the shade to dry. Do not machine-wash or tumble dry.

Nuances inherent in the design and manufacture of hand-made products using natural fibres like hemp, linen and cotton are a natural feature of our products and an integral part of the design and hand-made organic nature of the brand.  As such slight variations in appearance, prints and finishes may be apparent which are all signature marks of the process.

TERMS AND CONDITIONS
For Wholesale Terms please contact fiona@hookandeye.com.au

Prices: All prices are quoted in Australian dollars inclusive of the applicable Goods and Services Tax.  Prices are subject to change without notice and may differ from prices available elsewhere.

Payment & order processing: We accept CC payments through our web-store, over the phone, and at markets/trade fairs. CC's are processed securely through PayPal. All CC payments will incur an additional Paypal surcharge. (except through the web store) We also accept (and prefer) Direct Bank deposits.  Orders will be despatched once payment has been confirmed, usually within 5 business days. There may be some occasions where stock inventories are not up to date due to unforeseen circumstances.  Where this is the case, and your order has been processed, we will contact you within 48 hours to discuss a refund or placement of the purchase on back-order and the expected delivery timeframe.

Privacy: Hook&Eye does not receive any of your credit card details when you pay through Paypal.  Any personal details we do get from you (name, address, telephone or email address) will not be disclosed or used for any other secondary purposes.

SHIPPING:
*Our FREE SHIPPING on all orders over $70 offer is not valid when combined with any other Discount Codes. 
Shipping charges are calculated at checkout and are in line with the current Australia Post charges. We charge as they charge (sometimes even less) All orders are shipped from the Mornington Peninsula in Victoria using Australia Post or a suitable courier company for larger/bulkier orders.  Pick up can be pre-arranged in some circumstances to save you postage costs. Message us first to arrange this. Approximate delivery times are... metropolitan areas within 3 business days, regional areas within 5 business days.  Please contact us if your order does not arrive within a reasonable time.
International orders: If you are an International customer and would like to make a purchase please message me at fiona@hookandeye.com.au with your order and address details so i can then give you an accurate postage cost/invoice if you decide you would like to place an order. International shipping will be available to some countries asap.

RETURNS/REFUNDS/EXCHANGES:
All orders are final upon confirmation of purchase.  Confirmation of purchase implies acceptance of these Terms and Conditions.  All products are thoroughly checked prior despatch and packaged with care.  However, if you receive damaged or defective product please contact us within 7 days of receipt to arrange an exchange.

Thankyou for shopping with Hook&Eye, we hope you LOVE your purchase as much as we loved designing and making it for you!  If you treat it right, it will be something you can treasure long into the future and we sincerely hope you do!! Thanks again!  XX